To take care of someone does not mean just telling them that what they are doing is wrong. It means making the person feel cared for, and convincing them that you are actually thinking of them, so that they will want to try to improve. If the devotee is sincerely endeavoring to try to improve, then it should be recognized and encouraged. Otherwise, they will think that the authority is just a person who is always pushing them down, while in actuality the authority should actually be a person who brings others up and inspires them.
Lectures From a Disciple, Counselor System, Pg 402, last Paragraph