Krishna is neutral towards those who are suffering according to karma. However, for anyone who once approaches Him in devotion, Krishna can never be indifferent. In devotion means that we have to approach Him through His devotees, because they are never indifferent towards the sufferings of the living beings. When a devotee feels suffering because of others’ suffering, then you get Krishna’s attention. Krishna cannot tolerate the sufferings of His devotees. However, if we try to get Krishna’s attention ourselves, Krishna remains neutral.The Lord will never be indifferent to the sufferings of those who are servants of His devotees.
LFD Vol 3,Spiritual Strength Pg 149, 4th paragraph